Terms and Conditions

UK STANDARD DELIVERY 

Royal Mail 1st Class Signed For (1-3 Working Days) £3.99

FREE on orders over £100

 

Orders placed after 2pm will be dispatched on the following working day

Orders placed on a Friday after 2pm, Saturday, Sunday or a Bank Holiday will be dispatched the next working day

If you would like an exchange or have any general queries about your order please email us on jensens2018@gmail.com where a member of our team will be happy to help.

• Items returned without the relevant paperwork or outside our timetable will not be accepted.

• Items must be returned with all tags in place.

• Take care when trying garments on to avoid make-up, fake tan or deodorant marks as damaged or marked items will not be accepted.

• We will not accept the return of goods if they have been worn, washed or dry-cleaned.

• If an item is faulty we will seek to replace it but if this option is not available we will process a refund. Note that goods damaged through general wear and tear will not be considered faulty.

• We advise you to obtain a proof of postage slip when returning goods as we do not accept responsibility for goods lost in transit.

• Sorry we are unable to offer free returns as we are a small business, however we do offer free delivery on orders over £100 to help out as much as we can.

\We are committed to ensuring that your privacy is protected under the terms of the Data Protection Act 1988. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2015.

We may collect the following information when you register with us, order goods from us, sign up to receive updates or enter competitions and surveys:

• name and job title

• contact information including email address, work & home address and telephone numbers

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

We require this information to process orders, arrange delivery and understand your needs to provide you with a better service.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided (if you have selected to receive these).

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at jensens2018@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

If you have any further questions or queries please contact us at jensens2018@gmail.com